Refund policy

Terms and Conditions for Returns and Exchanges

Au3 Goldsmiths accepts returns and exchanges under the following conditions: please notify us of your return or exchange and send the item back to us within 30 days of receiving your order.

You may try on and inspect the jewelry as you would in a store. If the item has been handled beyond what is necessary to assess its characteristics and fit, and this has reduced its value, we will deduct the corresponding reduction in value from your refund.

Please pack the item carefully, preferably in its original packaging, and include any accompanying accessories and certificates.

Personalized jewelry, including engraved pieces and items otherwise customized at your request, cannot be returned or exchanged.

The cost of return shipping will be deducted from your refund.

 

Returning an Item

If you would like to return an item, please contact our customer service team at shop@au3.fi or use the return function on your order page.

• Orders delivered within Finland: you can return your items using the return shipping label included with your order.

• Orders delivered outside Finland: we will email you a return shipping label to print and attach to your parcel.

Please notify us of your return and send the item back within 30 days of receiving it. Pack the item carefully and include the return form or equivalent information that allows us to identify your order. Keep your proof of postage.

Returned items should not have been worn other than to try them on and should preferably be in their original packaging.

You are responsible for the cost of return shipping. If you use the return shipping label we provide, we will deduct the return shipping cost from your refund.

 

Refunds

Au3 Goldsmiths will refund the price of returned items without undue delay and no later than 14 days after receiving your notification that you wish to return an item. However, we may withhold the refund until we have received the item back or you have provided proof that you have sent it back, whichever occurs first. The refund will be issued to the original payment method.

We will deduct any applicable return shipping costs from your refund, along with any reduction in the item’s value caused by handling beyond what is necessary to assess its characteristics and fit.

If you return your entire order, we will also refund the original delivery charges you paid, up to the cost of the least expensive delivery option we offer. Any additional charges for a more expensive delivery option will not be refunded. If your original delivery was free, we will not deduct its cost from your refund.

 

Exchanging an Item

If you would like to exchange an item, please contact our customer service team at shop@au3.fi.

If you need a different ring size, we will primarily resize your existing ring, provided that the adjustment is no more than 0.50 mm smaller or larger in inner diameter. For larger adjustments, we will arrange an exchange as described below.

• Orders delivered within Finland: you can send the item back free of charge using the return shipping label included with your order. Once we have received and inspected the item, we will update your order as agreed. If the new item costs more than the original, we will charge you the difference. If it costs less, we will refund the difference. We will ship the new item free of charge once it is ready and any additional payment has been received.

• Orders delivered outside Finland: we will email you a return shipping label to print. We will refund the price of the returned item to your original payment method in accordance with the refund terms above. A separate order is required for the new item, and our standard shipping rates apply.

Please notify us of your exchange request and send the item back within 30 days of receiving it. Pack the item carefully and include the return form or equivalent information that allows us to identify your order.

Items returned for exchange should not have been worn other than to try them on and should preferably be in their original packaging.

 

Ring Resizing

If your ring does not fit correctly and needs resizing, please contact us first at shop@au3.fi.

We offer one free resizing of up to 0.50 mm smaller or larger in inner diameter, provided that you send the ring back for resizing within 30 days of receiving it.

For orders delivered within Finland, you can send your ring back for resizing free of charge using the return shipping label included with your order. For orders delivered outside Finland, we will email you a printable return shipping label that also allows you to send your ring back for resizing free of charge.

We will ship the resized ring back to you free of charge.

 

Incorrect, Faulty or Damaged Items

If you have received the wrong item, or if your item is faulty or has been damaged during delivery, please contact us at shop@au3.fi or call +358 9 436 50090. Please provide your order number and describe the issue. You may also attach photographs to help us resolve the matter.

Please let us know about any fault as soon as possible. You may, however, always notify us of a fault within two months of discovering it.

We will cover the necessary costs of investigating and remedying any product defect for which we are responsible, including any necessary shipping costs.

The 30-day return and exchange period stated above does not affect your statutory rights in relation to faulty goods.

Please contact us if you experience any problems with an order placed through the Au3 Goldsmiths online store.

E-mail: shop@au3.fi
Phone: +358 9 436 50090