Shipping policy
The time from ordering to ready made piece from jewelry collection takes around 4-6 weeks. Some jewelry can be made more quickly. For jewelry with special personalization, the process typically takes more than 6 weeks.
Shipping times vary depending on the destination country, generally ranging from 2 to 7 days. All jewelry, including collection pieces, is made to order.
Partial shipments
We do not offer partial shipments. If your order includes both stock items (marked with a "fast shipping" label) and made-to-order jewelry, all items will be shipped together in a single shipment. If you wish to receive products at different times, we recommend placing separate orders.
Free shipping for orders over 500€
We offer free insured shipping for orders over 500€.
Shipping fees
| Shipping method | Order amount | Shipping fee | Non-Refundable Return Shipping Fee | |
| Finland | DHL On Demand Delivery | over 500 € | 0.00 € | 20.00 € |
| DHL On Demand Delivery | under 500 € | 39.90 € | 20.00 € | |
| Posti postipaketti | under 500 € | 7.90 € | 7.90 € | |
| Matkahuolto Lähellä-paketti | under 500 € | 7.90 € | 7.90 € | |
| PostNord Parcel Locker delivery | under 500€ | 7.90 € | 7.90 € | |
| PostNord MyPack Home delivery | under 500€ | 14.90 € | 14.90€ | |
| Europe | Standard Courier | over 500 € | 0.00 € | max. 20.00 € |
| Standard Courier | under 500 € | < 20.00 € | max. 20.00 € | |
| Express Courier (Air) | over 500 € | 10.00 € | max. 40.00 € | |
| Express Courier (Air) | under 500 € | < 40.00 € | max. 40.00 € | |
| Rest of the world | Express Courier (Air) |
over 500 € | 0.00 € | max. 40.00 € |
| Express Courier (Air) | under 500 € | < 40.00 € | max. 40.00 € |
All shipments are insured.
Learn more about DHL On Demand Delivery in Finland here.
Global-e NL BV handles deliveries outside Finland. VAT ID: NL859146492B01
Customs and import taxes
The buyer is responsible for any customs duties and import taxes that may apply in the destination country. You will find more details at the checkout. Au3 Goldsmiths is not responsible for any delays caused by customs clearance or the shipping company.
Countries we deliver
We ship to all countries except the following:
Afghanistan, Belarus, the Central African Republic, Cuba, the Democratic Republic of the Congo, Eritrea, Haiti, Iran, Iraq, Libya, Mali, the Marshall Islands, Micronesia, Myanmar, Niger, North Korea, Palau, Palestine, Russia, Somalia, South Sudan, Sudan, Syria, Tajikistan, Ukraine, and Yemen.
Returns & exchanges
Au3 Goldsmiths accepts returns and exchanges within 30 days of receiving your order. For more information, please see our Refund policy.
Please contact Au3 Goldsmiths if you have any questions about your order from Au3 Online shop.
E-mail: shop@au3.fi
Phone: +358 9 436 50090
